Measuring patient engagement allows providers identify which variables lead to patients divesting from their own care. CDW’s recently released its 2017 Patient Engagement Perspectives, a study outlining the highs and lows of patient engagement in the past year.
The following are top points from the study:
- Patients reported feeling more engaged than the previous year's study, with rates of engagement rising from 57 percent in 2016 to 70 percent in 2017.
- A significant majority of providers (71 percent) say improving patient engagement is a top priority in their organization.
- Only 29 percent of patients would rate their providers an “A” for the technology available to improve engagement.
- Some 95 percent of patients see the benefits of online healthcare to their engagement.
- Patients able to access patient portals rose from 60 percent in 2016 to 98 percent.
- Patients over 50 using patient portals increased from 34 percent in 2016 to 53 percent in 2017.
- More than four of five patients (83 percent) have noticed providers encouraging them to access healthcare information.
- Nearly all of patients (98 percent) reported feeling comfortable communicating with providers via online patient portals.
- Only 30 percent of patient believe telehealth would be beneficial to their engagement.
- Seven of every 10 providers are concerned about their ability to conduct a telehealth visit.