One of the world’s largest insurance providers is now using AI and data analytics to monitor patient data, deliver personalized messages and update electronic medical records for physicians.
According to a new report from the Wall Street Journal, Cigna Corp. started rolling out this new AI-powered solution, Health Connect 360, in certain areas earlier this year. Health Connect 360 was designed with chronic illnesses in mind, providing patient insights through a dashboard accessible by users and healthcare providers who are granted access.
Express Scripts Holding Co. was already developing the solution when the company’s $54 billion merger with Cigna was announced in December 2018.
“That was our concept around the acquisition of Express Scripts—it was much more than just simply buying a pharmacy-benefits management [company],” Mark Boxer, Cigna chief information officer, told the Wall Street Journal. “It was buying a set of care-management capabilities, and access to data and intelligence that would be very, very hard to replicate.”
Health Connect 360 will be made available to all Express Scripts/Cigna employees beginning in 2020. Cigna has already been using AI to predict if patients may abuse or overdose on prescription opioids since 2018.
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