Physician compensation tied to patient satisfaction, outcomes

The shift by insurance companies from reimbursement to fee-for-service has impacted the way physicians and practices are receiving compensation. In a recent survey conducted by Merritt Hawkins, researchers noted 25 percent of physicians have “compensation tied to quality and patient experience metrics.” Additionally, 43 percent of clients of Merritt Hawkins offered physicians bonuses based “in whole or in part on value-based metrics such as patient satisfaction and outcome measures.”

"In this digital age of instant gratification, medical practices need to take steps to remain competitive and keep their patients satisfied," MGMA's Fischer-Wright said in a statement to Forbes. "Tying a portion of physicians’ compensation to these metrics is merely one of those tactics.  The most important thing to keep in the forefront is this: as the healthcare landscape continues to change, practice leaders must ensure such models are actually doing what they are designed for—improving patients’ health outcomes.”

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