Technology has become integral to providing high quality care, yet many healthcare organizations struggle with utilizing their technology in the most effective way. A recent list created by SCI Solutions, providers of patient care management technology, featured 10 checkpoints of success to help organizations improve care.
The “checklist for success” includes the following points:
- Integrated orders: Embed electronic orders and automatically match order with appointments to reduced delays from lost orders, transcription errors, phone tag and faxing.
- Market-based scheduling: Present a consistent brand process from a single call center with time zone support, geography-based appointment searchers and multi-entity insurance filtering.
- Embedded business logic: Integrate clinical and operational rules within the scheduling process to give scheduler a routine to reduce training time while increasing accuracy and productivity.
- Revenue cycle up front: Move critical revenue cycle tasks to scheduling by using integrated business logic for medical necessity, insurance verification and authorizations before the patient arrives.
- Electronic to-do list: Utilize integrated worklists to give patient access teams the ability to manage all tasks required to increase referral-to-appointment conversions, pre-register and inform patients of financial responsibility.
- Provider self-service and correspondence tools: Offer self-service and correspondence tools to reduce call volume, improve productivity and increase physician and patient satisfaction.
- Consumer self-service: Empower patients by providing guided scheduling process that improve readiness, slot availability and insurance with a scheduling foundation built on business logic.
- Appointment reminder: Use automated reminders sent to patients’ phone or email to avoid financial burdens or last-minute rescheduling.
- HIS/EHR-agnostic platform: Securely connect all order, referral and scheduling traffic with cloud-based technology that compliments existing systems.
- Reports and analytics: Continuously learn about the demand and resources within the industry to update and improve care.